Return & Refund Policy

Last Updated: September 11, 2026

At RoysMart, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return within 5 days of delivery.

1. Return Eligibility

To be eligible for a return :

* The return request must be raised within 5 days of delivery.
* The product must be unused and in its original condition.
* The original packaging, tags and accessories should be retained.
* For damaged or incorrect products, please provide clear photos/videos as requested by our support team.

2. Non-Returnable Products :

Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for return or refund.

3. Refund :

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

After approval, the refund will be processed to the original payment method or through another suitable method, depending on the payment type.

For Cash on Delivery (COD) orders, we may request your bank account or UPI details to process the refund.

4. Damaged or Wrong Product :

If you receive a damaged, defective, or incorrect product, please contact us within 5 days of delivery with your order details and supporting photos/videos.

5. Return Shipping :

If the return is due to a damaged, defective, or incorrect product, RoysMart may arrange or cover the applicable return shipping cost.

For other eligible returns, return shipping charges may apply.

6. Contact Us :

For return or refund requests, please contact us with your Order ID and relevant details.

RoysMart
Email : support@roysmart.in
Phone : +91 90195 72621
Address : Kamalabari, Mirual, Raiganj, Uttar Dinajpur, West Bengal, 733130